Susan R. Fletcher brings more than 20 years combined experience in corporate sales and marketing, career transition / outplacement, training and consulting. As Senior Career Coach for Career Potential, LLC, Susan has the dual role of conducting business development and providing career coaching and training services.
Prior to joining Career Potential’s team, Susan was with Manchester Partners, Inc. and Right Management Consultants in the capacity of Project Consultant. Her career consulting experience includes skills assessment, outplacement counseling, change management, career development, self-marketing, networking, resume writing, interviewing skills and workshop delivery.
Susan managed a career center for Manchester Partners’ number one client, overseeing the delivery of customized services to more than 5,000 displaced employees. In this role, she supervised day-to-day operations, coordinated job development activities and delivered career coaching services.
As Principal Consultant for Robb Associates, Susan developed and designed training programs, conducted workshops, and facilitated learning in the following disciplines: quality improvement, customer service, team building, and strategic account management.
During her 16 years at Xerox Corporation, Susan held a myriad of sales and marketing positions, such as Key Account Executive, Business Products Specialist, and Dealer Sales Manager. While at Xerox, she managed such major accounts as ARAMARK, The Children’s Hospital of Philadelphia, CIGNA and Wachovia.
Susan established marketing strategies, negotiated contracts and developed recognition programs. She received the President’s Club Award numerous times, the Malcolm Baldrige Team Excellence Quality Award, and the Branch Manager’s Award for total achievement.
Susan graduated from the University of North Carolina at Chapel Hill, NC with a Bachelor of Science in Business Administration. She is a member of the Society for Human Resource Management (SHRM), and currently serves on the Board of the Greater Valley Forge Human Resource Association (GVFHRA). Susan has also assumed numerous leadership roles in her community, including work for the Media-Providence Friends School and Middletown Montessori School, Girl Scouts of America, and the Western Delaware County Food Alliance.
Her strong interpersonal skills, analytical ability, market awareness, and keen focus are key assets that contribute to her success both as a relationship manager and career consultant.
Click here to learn more about Philadelphia Career Coaches and our programs.